We want you to be completely satisfied with your purchase from Terax Beauty. All items purchased from our website are available for return within 21 days of purchase, and can only be returned to Teraxhaircare.com
. Please also note that we can only issue refunds for items purchased via Teraxhaircare.com
. Any products purchased from our salon partners must be returned to the same salon location. Refunds are credited to the original payment card only, excluding any shipping fees.
Customers who would like to return a product, should call 1-800-213-5531 to have a Return Authorization Number issued. Please include a copy of the packing slip from your original order, with the RA number clearly marked. Shipping via courier with tracking information is highly encouraged. Returns will be issued promptly upon receipt of the goods, generally within 2 business days.